I’ve decided to change the Forum I have been using because the bbPress plugin I have been using is very basic and does not allow me to easily stay on top of questions and requests. I have added a new ‘Community’ page which now hosts the new Forum. The old forum will remain in place for now but read-only, no further posts or comments can be made. For any further questions or to continue an older thread you will need to create a new topic in on the ‘Community’ page.
I have also changed the layout of the support forum to a Q&A style. Not sure if this will work well but I would like to try it. Let me know what you think!